FAQs
Have a question and don't see an answer here? Email Us! If we add your question to the page, we will send you a special discount code for helping our our coffee family get the information they need!
Why are prices higher than grocery stores?
Great question! LOTS of reasons! First, we do not purchase bulk, ungraded beans. You aren't getting a "mixed bag" of beans from different regions and farms that are over-roasted to camouflage low quality beans, molds, or defects. Our coffee is specialty grade (the top 20%) hand-picked and washed beans. Second, our coffee beans are small-batch roasted by a Master Roaster, to ensure the absolute finest coffee in your cup. You CAN find cheaper coffee, but one taste and you'll understand why you SHOULDN'T!
Why the different prices for different coffees?
We believe in a fair pricing strategy that provides the lowest possible costs to the consumer for the highest quality coffee beans. Commodities prices constantly fluctuate, so when the price of beans increase or decrease, our prices will be adjusted accordingly. We will ALWAYS do the right thing when it comes to pricing!
Do you offer a subscription service or loyalty discount program?
YES we will! Keep watching the website and your email / text messages for BOTH a subscription service AND the launch of our Three Cups Club! You will be able to choose a subscription with a customer-selected frequency and experience consistent delivery of your favorite coffees with no contract or long term requirements!
When you sign up for the Three Cups Club loyalty program, you will receive FREE COFFEE after a set purchase amount. YES, FREE! Meaning your Club rewards of FREE COFFEE are also shipped FREE! It's our way of thanking you for being a frequent customer!
How soon to I get my orders?
Coffee is shipped immediately after roasting in special bags that allow "off-gassing.' Depending on where you are in the USA, your coffee can arrive between 4-10 days after ordering, right at the peak of freshness! No weeks-old (or even months-old) coffee that sits in a warehouse or on a store shelf!